Claims
Received a recent order with breakage? No problem! You can file a claim for your order within 48 hours of receipt.
Claims must be submitted by email.
Send your claim by email to the following address:
It is important to include your order number, a photo, product codes, and quantities in your request. If we have any questions or need further details, we will contact you.
Are you having trouble submitting your claim or do you have questions?
Don't hesitate to contact us at the email above or click the button below to contact us by phone.
Before proceeding, have you:
Order number
Please have your order number ready to proceed with your credit request. The order number can be found on your email confirmation, your packing slip, and on your invoice. Order numbers always start with KW.
Photo of Item(s)
Take photos of the items for which you are requesting credit. For damaged items, photos are mandatory to receive credit for items received.
SKU & Quantity
In your credit request, please include the codes and quantities for each damaged item received. Without this information, we will not be able to proceed.
